Overview
Occupational Category
I.T. Engineering, Sciences
Salary Grade
Grade 23
Salary Range
From $84,156 to $106,454 Annually
From $84,156 to $106,454 Annually
Employment Type
Full Time
Jurisdictional Class
Competitive Class
Travel Percentage
0%
Workweek
Mon-Fri, 8:00AM - 4:00PM
Location
110 State Street
Albany, NY 12236
110 State Street
Albany, NY 12236
Hours Per Week
37.5
Flextime Allowed
No
Mandatory Overtime
No
Compressed Workweek Allowed
Yes
Telecommuting Allowed
Yes
Minimum Qualifications
- You're currently reachable on the the appropriate eligible list for this title,
- For 52.6 or 70.1 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-21 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website. Appointments must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
Duties
- Participate in the implementation of and technical support for specialized storage hardware and software (including installation, modification, and maintenance) related to enterprise storage infrastructure and data protection requirements.
- Monitor and evaluate storage and data protection systems’ performance in relation to customer requirements and service level agreements.
- Respond to customer requests related to storage allocation, data protection deliverables (backups/restores), etc.
- Assist in disaster recovery planning, implementation, and evaluation.
- Keep management advised of unit activities and/or emerging issues.
- Provide on-call support.
- Review on-call support issues logs.
- Troubleshoot and resolve storage or data protection issues as reported through ServiceNow.
- Supervise technical staff as appropriate.
- Identify assignments, set work priorities, and help prepare realistic time estimates.
- Assist staff in addressing technical and functional issues.
- Participate in developing and preparing employee Performance Evaluation assessments and provide performance feedback at frequent intervals.
- Participate in the development, organization, and scheduling of training activities for staff and new hires.
- Ensure that timesheet, resource reporting, and ServiceNow queues are current.
- Create documentation and procedures for new and existing processes.
- Modify existing documentation as needed.
Knowledge, Skills, and Abilities
- Demonstrated experience in Storage Management (1 to 2 years).
- Demonstrated experience in Linux (1 to 2 years).
- Demonstrated experience with disaster recovery planning or implementation.
- Ability to work and collaborate in a dynamic team environment.
- Ability to quickly master new information technology concepts using a variety of channels, including on-the-job learning, reading and research along with formal training.
- Excellent oral and written communications.
- Demonstrated initiative, independence, confidentiality, planning, communication, and organization.
Notice
Applicants appointed to this position will be subject to the Office of the State Comptroller’s policies relating to Insider Trading and the use and handling of confidential information by virtue of their access to material non-public information and other forms of confidential Information. This includes being subject to personal trading restrictions and preclearance, disclosure, reporting and certification requirements.
Questions?
Alternatively, email your cover letter & resumé to [email protected]. Reference #08116-JER in the subject line.
Cover Letter & Resume
Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications. Reference #08116-JER on your cover letter for proper routing.